should I do before my first visit?
We know that leaving your pet is not
easy. But it can be an enjoyable experience
for your pet Ė one that he or she
will be excited about on your next
visit. To make your first visit as
simple as possible, please take the
following steps well
in advance of
your planned visit.
1.) Download and print out (or
ask us to mail or email to you) our
Pre-Registration packet. (Download
by clicking HERE)
2.) Read the information, call us
with questions, and fill out the Pre-Registration
3.) Get copies of your petís vaccination
records from your veterinarian.
If you do not have copes, ask your
vet to fax or mail them to you.
Your pet needs to have current vaccinations
for Rabies, Bordetella (canine cough),
and DHLPP (distemper, hepatitis,
leptospirosis, parvo and parainfluenza).
You also need documentation of a
negative fecal test performed within
six months prior to your pet's check-in
here for complete information on
our mandatory Medical Requirements.
4.) If your pet is not current on
vaccinations, or needs a fecal test,
schedule an appointment with your
vet for no later than 7 days prior
to checking in.
online or call or email!
PLEASE NOTE: Cancellation of
a reservation must be received
one week prior
to scheduled check-in time to avoid
a charge equal to two days boarding
How do I make reservations?
You can now request a reservation
online. Or, you can call or email
our staff. Many weekends, holidays,
and summer dates fill up early
so donít put it off too long! When
you make your reservation, feel
free to ask any questions that
you might have. We will ask you
if you have received our Pre-Registration
materials yet and remind you to
bring them, along with your vet
records, on the day of check-in.
At this time you will need to let
us know some basic information
about your pet (age, breed, approximate
weight, etc.) as well as what dates
you want to reserve.
Where are you located?
We are located at 26479 Royalton
Road (Route 82) in Columbia Station,
Ohio - just 10 minutes west of
Strongsville, 10 minutes south
of Olmsted Falls, and 20 minutes
south of Westlake. Click
here for detailed directions.
When are you open to the
Tours, Check-Ins and Check-Outs
must be scheduled in advance.
CHECK-IN / CHECK-OUT HOURS
We are open for Check-Ins and
Monday thru Friday 8:00 - 10:30
AM and 4:00 - 6:30 PM
Saturday and Sunday 9:00 - 11:30
AM and 3:00 - 5:30 PM
HOLIDAY CLOSURES AND MODIFIED HOURS
Although our Staff obviously
will be caring for our guests, our
office will be closed to the public
on the following days: Easter Sunday,
July 4th, Thanksgiving Day, Christmas
Eve, Christmas Day, New Yearís Day.
We will be open with limited
hours on the following days: Labor
Day, Memorial Day, Martin Luther
King Jr. Day, Presidentsí Day, Columbus
Day, and New Yearís Eve. Space is
limited during these holidays and
a three day minimum stay is required
to confirm a reservation encompassing
any of these dates. Discounts, specials
and promotions DO NOT APPLY to holiday
What should I expect at check-in?
During your first check-in, a staff
member will review the Pre-Registration
materials and vaccination records
that you brought with you. Then,
weíll have a short discussion
about your petís visit, reviewing
information about his habits,
routine, or any special needs.
You will sign a boarding contract
each time your pet checks in.
We will then check to insure
that they do not have any evidence
of fleas on them (to avoid spreading
fleas to your pet, any pet checking
in with fleas must immediately
have a flea bath at a charge of
$20 - $40 prior to checking in).
You will then have an opportunity
to say good-bye to your pet. A quick
hug or kiss at this point is great!
Especially on a first visit, a prolonged,
nervous or emotional parting, however,
is not a good idea. You want your
pet to be excited and happy about
a new adventure. He or she will surely
pick up on any anxious feelings
coming from you and associate it
with checking-in. Remember, your
pet is going on a fun-filled vacation
with people who will care a great
deal for him or her. Feel good about
sending your pet to make new friends
and just tell him or her youíll see
them soon! The check in process
will take approximately 15-20
minutes on your first visit. It should
take around 10 minutes thereafter.
What can I leave with my
pet for his/her stay at the resort?
The Little River Pet Resort provides
everything your pet will need during
their vacation with us. If you want,
however, you can bring your petís
favorite bed (as long as it has
a removable cover that can go in
a washing machine) or a washable
or the other please!).
We also accept a maximum of two
toys per room, and your petís favorite
treats, chew bones or rawhides (although
we do provide Iams biscuit treats).
Feel free to bring an item of clothing
from your home to remind your pet
of your scent. Please
print your petís first and last name
in permanent marker on any item that
you plan to leave during their stay. Please
also make sure that your petís name
is on any medication or special food
or container that you leave. While
we will do our best to ensure that
no items are lost or damaged during
your petís stay, our primary focus
is on caring for our guests so please
avoid bringing any irreplaceable
What should I NOT bring?
As long as your pet eats a brand
of food that we carry, you do
not need to bring his/her food.
There is no additional charge
for the food we provide. Do not
bring food and water bowls. Our
stainless steel bowls will be
washed after each
use. Please do not bring more
than 2 toys for your petís stay.
We will return extra toys to you
at check-in. Please do not bring
any glass or metal objects. Finally,
please bring only either one bed,
or one blanket. Extra bedding
will be returned to you upon check-in.
What will my pet eat?
Little River Pet Resort carries
Iams (Chunks, Mini-Chunks, and
& Rice), Eukanuba
(Adult Maintenance), and Purina
(Pro Plan Adult and Beneful) dry
food products. If we do not carry
the exact variety of food that
your pet eats, or if you pet eats
wet food, please bring your own
food so that your petís digestion
is not disturbed during their stay.
Do not bring
your pet's food in it's original
bag. Food from home should be brought
in plastic sealable baggies or
containers. It is important
that your pet continues to eat
during their stay. If your pet
is not eating we will try to induce
their appetite by adding a small
amount of canned food or gravy
to their normal meal.
What should I expect at check-out?
At check-out, your belongings will
be returned to you and your invoice
presented. You may pay your bill
a check, or a gift certificate.
At this time we will also give
you any notes from our staff regarding
your petís stay. Since some pets
get car sick, especially after
the excitement of re-uniting with
you, we do not feed guests that
are checking out.
Changes to your pet's check-out
day and time must be made at least
24 hours in advance and are subject
What should I expect after
bringing my pet home?
Because of the amount of activity
they have during their vacation,
your pet will be tired for a few
days after an extended stay at the
Little River Pet Resort! Even though
they are happy to see you, many
times they are asleep in the car
before you can even get them home!